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PRIVACY POLICY

Last Updated: January 18, 2025

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  1. INTRODUCTION

    Birds Collect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website birdscollect.com and use our services.

     

  2. INFORMATION WE COLLECT
     

    1. Information You Provide to Us

      We collect only the following information necessary to provide our services. We do not collect any additional personal information beyond what is necessary for providing our services.
       

      1. Essential information for order processing (name, email address, postal address)

      2. Payment information (processed securely through our PCI DSS compliant payment processor)

      3. Account credentials (username and password) if you choose to create an account

      4. Order-related communications

      5. Newsletter subscription (only if you explicitly opt in)
         

    2. Information Automatically Collected

      When you visit our website, we automatically collect:
       

      1. Log data (IP address, browser type, pages visited, access times) encrypted using the AES-256 standard

      2. Device information (device type, operating system)

      3. Location data (if you enable location services on your device)
         

    3. We use Wix, a secure e-commerce platform, to host and operate our website. Wix may use essential cookies to maintain basic website functionality, such as session IDs to maintain user logins. You can find more information about Wix's privacy practices here.

       

  3. HOW ​WE USE YOUR INFORMATION

    We limit our use of your information to what is necessary for providing our services and maintaining our website. We do not use your information for any other purposes without your explicit consent.
     

    1. Primary Uses:

      1. Processing and fulfilling your orders

      2. Managing your account

      3. Responding to your inquiries and providing customer service

      4. Protecting against fraudulent transactions

      5. Complying with legal obligations

      6. Facilitating international shipping and customs requirements
         

    2. If you opt in to receive communications from us:

      1. Sending newsletters about our products and services

      2. Providing updates about your orders

         

  4. INFORMATION SHARING AND DISCLOSURE

    We are committed to protecting your privacy and only share your information when absolutely necessary for our core business operations.
     

    1. ​Your information is shared strictly in the following limited circumstances
       

      1. Essential Service Providers:

        1. Our e-commerce platform provider (Wix) to host and operate our website

        2. PCI DSS compliant payment processors integrated with Wix platform to process your payments (e.g., Stripe, PayPal)

        3. Shipping partners (USPS, UPS, FedEx) - only shipping details needed for order delivery
           

      2. Legal Requirements:

        1. Legal authorities only when required by law or to protect our legal rights

        2. In the event of a business transfer or merger (you will be notified if this occurs)
           

    2. We do not:​

      1. Sell your personal information to third-parties

      2. Share your information with marketing partners

      3. Provide your data to business partners for their own purposes

      4. Use your information for any purpose beyond what is necessary for providing our services
         

    3. ​All service providers we work with are bound by strict confidentiality agreements and can only use your information to perform specific services necessary for our business operations.

       

  5. DATA SECURITY

    Protecting your information is our top priority. We implement comprehensive security measures including:
     

    1. ​Technical Safeguards:

      1. End-to-end encryption for all sensitive data (e.g., payment information) using AES-256 encryption.

      2. Secure HTTPS protocol (SSL/TLS) for all website transactions.

      3. Regular security updates and monitoring of our website and systems.

      4. Secure payment processing that meets PCI DSS standards.

      5. Multi-factor authentication (if applicable) for account logins.
         

    2. Organizational Measures:

      1. Strict access controls to customer data.

      2. Regular security training for our team.

      3. Documented data protection procedures.

      4. Regular security assessments and updates.

         

  6. DATA RETENTION
     

    1. We retain your below information only for as long as necessary to provide our services or comply with legal requirements.
       

      1. Order information: Retained for 7 years for tax and accounting purposes.

      2. Customer account information: Retained for [Specify timeframe, e.g., 2 years] after account inactivity.

      3. Email subscription data: Retained until the user unsubscribes.
         

    2. You can request the deletion of your personal information by contacting us at contact@birdscollect.com.

       

  7. INTERNATIONAL DATA TRANSFERS

    As we operate internationally, your information may be transferred to and processed in countries other than your country of residence. When we transfer your personal information across borders, we take appropriate safeguards to protect your information and comply with applicable data protection laws.

     

  8. YOUR RIGHTS AND CHOICES
     

    1. You have the right to:

      1. Access your personal information: You can request access to the personal information we hold about you.

      2. Correct inaccurate data: You can request that we correct any inaccurate or incomplete information.

      3. Request deletion of your information: You can request that we delete your personal information from our systems.

      4. Opt-out of marketing communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email we send.

      5. Manage cookie preferences: While we primarily use essential cookies, you can manage your cookie preferences through your browser settings.
         

    2. For EU Residents:

      1. Right to data portability

      2. Right to restrict processing

      3. Right to object to processing

      4. Right to lodge a complaint with a supervisory authority
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    3. For California Residents:

      1. Right to know what personal information is collected

      2. Right to know whether personal information is sold or disclosed (we do not sell your personal information)

      3. Right to access personal information

      4. Right to equal service and price

         

  9. CHILDREN'S PRIVACY

    Our website is not intended for children under 13 years of age. We do not knowingly collect information from children under 13.

     

  10. CHANGES TO THIS PRIVACY POLICY

    We may update this Privacy Policy periodically. The updated version will be indicated by an updated "Last Updated" date.

     

  11. CONTACT US

    If you have questions about this Privacy Policy, please contact us at:
    Email: contact@birdscollect.com

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